If there is an issue our end, we will notify you about it and provide the solution in our customer group.
It is important you join it so you are always aware.
If you are not in the group, check your emails from when you signed up for instructions, or get in touch.
We do not have the resources to contact every customer individually, so please join.

Advanced search

21 search results

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  • Setup Guides: How to install Nova Streams on Firesticks
    Answer:  <--BACK TO DEVICES  Download our apps onto your Firestick. If you are on trial, you may just want to install 1 app (Smarters) to get a feel ...
  • Setup Guides: How to install Nova Streams on iPhone/iPad / Apple TV
    Answer:  <--BACK TO DEVICES  Warning: Android and Firestick are our primary devices, which use our own apps.Every other device uses third party services to connect to our ...
  • Useful Information: Help I am Buffering
    Answer: Help I am Buffering!   FIRST: Have you checked the discord group? If we have an isse our end, we will announce in the "IMPORTANT-UPDATES" section.  What is ...
  • Setup Guides: How to Install Nova Streams on a Mag Box
    Answer:  <--BACK TO DEVICES  Warning: Although MAG boxes are good devices, a lot of people have older models such as mag 250, these are outdated and you ...
  • Setup Guides: How to install Nova Streams on Android
    Answer:  <--BACK TO DEVICES    How to Install Nova Streams on an Android Device   You may just want to install 1 app (Smarters) to get a feel for whats ...
  • Smarters App Guides: Smarters: Catchup has sound but no video.
    Answer: Smarters: Catchup has sound but no video. Open the Smarters app and go click the settings button in the top right. Click on Player Settings. Set it to ...
  • Smarters App Guides: Smarters: EPG (TV Guide) isn't loading
    Answer: Smarters: EPG (TV Guide) isn't loading Sometimes it can take a minute for the TV guide to load in automatically, you can try watching a channel ...
  • Useful Information: How to setup the Customer Group [For Help and Support]
    Answer: How to setup the Customer Group [For Help and Support] Short Instructions:(Scroll below to see step by step images). Download the discord app on your mobile device, ...
  • Useful Information: Audio is out of sync
    Answer: Audio is out of sync The audio being out of sync can be either server side (our end) or your end.When it is server side, it ...
  • Useful Information: The Nova Streams Guide
    Answer: The Nova Streams Guide So you've joined Nova and want to know how to get the best from your service?This guide tells you everything you need ...

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